Billing FAQs
Q1. Where can I find my Genstore bill?
A: You can view your bill on the Billing page in your Genstore admin.
Q2. What currency is used for Genstore billing?
A: All Genstore bills are charged in USD for accounting purposes.
Q3. What fees are included in my Genstore bill?
A: Your bill may include:
- Subscription fees
- App charges
- Taxes
- Transaction fees (if you don’t use Genstore Payments)
Q4. How do I get a detailed breakdown of my bill?
A: You can export your bill as a CSV or PDF to see a detailed list of charges.
Q5. What is the minimum billing threshold?
A: The minimum billing threshold is a set USD amount. If your account’s usage fees exceed this amount, a bill is generated immediately. This usually includes third-party transaction fees and other outstanding charges. Subscription fees are not included in threshold-based billing.
Q6. Why did I receive a bill before my regular billing cycle?
A: If you have transaction fees from a third-party payment provider or recurring app charges, you may receive a bill before your regular monthly billing cycle. This happens when your total charges exceed your account’s minimum billing threshold.
Q7. What payment methods are accepted for Genstore bills?
A: Genstore accepts the following credit cards:
- Mastercard
- Visa
- American Express
- Discover
Q8. What should I do if I can't pay my bill?
- Check that your payment method is valid and has enough funds.
- Ensure your credit card supports recurring payments.
- Contact your bank or financial institution for assistance.
- Reach out to Genstore support for further help.