Genstore logistics service
Genstore logistics service is a comprehensive fulfillment solution that allows you to manage the entire shipping lifecycle—from real-time rate calculation at checkout to label purchasing and tracking—directly within your Genstore admin.
Key benefits
- Seamless fulfillment: Handle every step of the process, including purchasing labels, printing packing slips, and marking orders as shipped, in one integrated dashboard.
- Smart rate comparison: Automatically compare real-time rates and transit times across major carriers like UPS and USPS based on your specific origin and destination.
- Automated shipping rates: Provide customers with the most cost-effective shipping options at checkout using carrier-calculated rates.
- Fallback rate protection: Built-in fallback rates ensure your checkout remains functional even if a carrier's real-time API experiences a temporary outage.
Logistics service comparison
Genstore supports two primary logistics models. You can toggle between these at Settings -> Shipping and delivery -> Carrier management.
| Feature | Genstore Shipping (Official) | Shippo (Authorized) |
|---|---|---|
| Onboarding | No additional registration required; ready to use immediately. | Requires an existing Shippo account and platform authorization. |
| Account fees | Available to subscribed stores in good standing; no external account needed. | Requires a valid payment method to be linked within your Shippo account. |
| Real-time quotes | Displays live carrier rates to customers during the checkout process. | Requires manual rate retrieval within the admin for label purchasing. |
| Switching logic | Becomes the default active service once selected. | Switching to Shippo will automatically downgrade checkout rates to manual fallback rates. |
Core fulfillment workflow
- Select your logistics provider: Choose Genstore Shipping or authorize your Shippo account under the logistics provider management section.
- Configure shipping rates: Set up manual or carrier-calculated rates in your shipping profiles.
Note: Always configure fallback rates to ensure customers can complete orders if real-time carrier data is unavailable.
- Purchase shipping labels: Once an order is paid, navigate to Store -> Orders -> Shipping and click Buy shipping label in the pending shipments list.
- Print and ship: Generate your shipping label, attach it to the parcel, and drop it off at the selected carrier's location.
- Mark as shipped: Manually update the status to Shipped to automatically sync the tracking number and notify your customer.
Important considerations
- Required information: Accurate carrier quotes require a valid origin phone number; we recommend setting the customer phone number as "Required" at checkout.
- Account restrictions: Label purchases via Genstore Shipping are currently not supported for development stores.
- Status adjustments: Once an order is marked as "Shipped," the fulfillment status cannot be directly modified within the admin panel.