Upload and manage content assets

In the Library module of the Genstore admin, you can upload, manage, and delete various assets for your store, including:

• Images and videos used in templates, blog posts, and pages
• Product and product series images and videos
• Files and videos available for customer downloads
• Assets generated through AI conversations

You can also upload assets directly while editing templates, pages, blog posts, product descriptions, or product series descriptions. Once uploaded, they will automatically appear in the Library.

Access path: Chat -> Library or Store -> Library.

Asset categories

Assets in the Library are categorized as follows:

Category	File types
Documents	XLS、XLSX、DOC、DOCX、DOTX、POTX、PPSX、PPT、PPTX、PDF、MD
Images	PNG、JPEG、JPG、GIF、WEBP、BMP、HEIC
Videos	MOV、AVI、MP4、WEBM、MP3、AAC、WMA（including video and audio files）
Themes	Store design themes（display only, not counted in storage capacity）
Others	XMIND、ZIP、RAR、TTF、CSS、RTF、TXT、JSON、CSV、HTML

File requirements

When uploading assets, make sure they meet the following requirements:

Image requirements

Property	Requirement
Size	Max 20 MB
Format	PNG, JPEG, JPG, GIF, WEBP, BMP, HEIC

Video requirements

Property	Requirement
Size	Max 400 MB
Duration	Max 3 minutes
Format	MOV, AVI, MP4, WEBM

TIP

These limits don’t apply to embedded Vimeo or YouTube links. If you want to share videos larger than 400 MB or longer than 3 minutes, use YouTube or Vimeo for hosting, then add the shareable link to your content.

Audio requirements

Property	Requirement
Size	Max 20 MB
Format	MP3, AAC, WMA

Other file requirements

Property	Requirement
Size	Max 20 MB
Format	CSS, RTF, TXT, JSON, CSV, XLS, XLSX, DOC, DOCX, DOTX, POTX, PPSX, PPT, PPSX, PDF, XMIND, ZIP, RAR

Upload content assets

You can upload content assets directly in the Library and use them for various parts of your store, like logos, product images, and more.

Steps:

1. In the Genstore admin, go to Chat -> Library or Store -> Library.
2. Click Upload.
3. Select up to 10 files to upload, then click Open.

AI remix

The Library now supports AI remix, which lets you create AI-generated variations or restyle existing images.

Steps:

1. In the Library, hover over the target image asset.
2. Click AI remix, or right-click the image and choose AI remix.
3. Enter your instruction in the dialog box to generate a new version.

AI-generated results are automatically saved to the Library and do not count toward your uploaded storage quota.

Locate the source conversation for AI-generated assets

AI-generated assets can be traced back to the conversation where they were created.

Steps:

1. In the Library, click the target asset to open its detail page.
2. Find the AI generated section on the detail page.
3. Click Locate conversation to jump to the conversation that created the asset.

Edit content assets

Click an asset’s thumbnail in the Library to preview and edit it. Any changes made will apply to all instances of the content asset.

Delete content assets

You can delete one or more content assets from the Library.

Note: Assets cannot be deleted on the Genstore Free plan. Themes also cannot be deleted from the Library.

Steps:

1. In the Genstore admin, go to Chat -> Library or Store -> Library.
2. Select the checkboxes next to the content assets you want to delete (you can select multiple files).
3. Click Delete, then click Delete again to confirm.

Edit content assets without overwriting the original

If you want to edit an image, such as cropping it, and save the changes without replacing the original asset, save it as a new file.

Steps:

1. In the Genstore admin, go to Chat -> Library or Store -> Library.
2. Select the content asset and open the content editor.
3. Make your edits.
4. Click Save as.

Saving as will add the edited content asset to your store’s library while keeping the original intact.

Asset storage limits by plan

Note: Storage limits apply only to manually uploaded assets. AI-generated assets do not count toward your storage quota.

Plan	Storage limit
Genstore Free plan	500 MB (assets cannot be deleted)
Genstore Lite plan	100 GB
Genstore Growth plan	300 GB
Genstore Scale plan	300 GB