Collect order payments

By default, the system automatically captures payments made by credit card and certain other payment methods.

If your store is set to manual capture, you’ll need to take an extra step to receive payment.

Check your capture settings

If you’re unsure whether your store uses automatic or manual capture, go to Settings > Payments to review your payment capture method.

For more details, see Automatic vs. manual capture

Manually capture payments

When manual capture is enabled, eligible orders will be marked as Authorized. You’ll need to manually capture payment for each order within the authorization period to ensure you get paid.

• Capturing a payment updates the payment status from Authorized to Paid.
• Use the Payment status: Authorized filter to quickly find orders that need to be captured. We recommend saving this view for easier access.

TIP

Credit card authorization periods vary by payment provider. For example, Genstore Payments allows 7 days to capture an authorized credit card payment.

How to capture a payment

1. In your Genstore admin, go to Orders.
2. Click the order number you want to capture.
3. In the Summary section of the order details page, click Capture payment to complete the process.

Notes

• You can’t capture more than the amount originally authorized. If the customer wants to add more items, you can edit the order and send an invoice for the difference, or ask them to place a new order.
• If you sell in multiple currencies, exchange rates may change between the time of authorization and capture.
• Not all payment providers support manual capture. If you’re unsure, check with your provider’s account manager. Genstore Payments supports manual capture, giving you more control over when you collect payment.