Balance page overview
Funds collected via Drop Pay are managed under the Dropshipping -> Balance -> Drop Pay view. This dashboard allows you to monitor your capital flow in real-time—from initial payment and clearing to final settlement and payout.
Core metrics
- Available balance: The total amount currently available for refunds or dispute resolution. This includes total revenue, funds in clearing, and funds in settlement. Note: Only "Settled" funds are eligible for payout.
- Reserve: To protect both buyers and sellers, a portion of settled funds is held in a Reserve account to cover potential refunds or chargebacks. These funds belong to the merchant and are unfrozen once the order cycle is complete.
- Reserve threshold: This is the minimum required balance for your reserve. Funds are only released for payout when the reserve balance exceeds this threshold.
- Payable balance: The amount that has finished the settlement process and is ready to be transferred to your PayPal account.
Transaction monitoring
The list at the bottom of the page allows you to track every individual transaction processed through Drop Pay.
Payments
This section shows the status of all transactions (Authorized, Refunded, etc.), risk scores, and the net amount after costs.
| Field | Description |
|---|---|
| Create time | The timestamp when the payment transaction was initiated. |
| Payment reference number | The unique ID for the transaction. Click the number to view a sidebar with full details, including processing fees, dropshipping cost breakdowns, and an event timeline. |
| Status | Current state of the payment (e.g., Authorized, Captured, Cancelled, Refunded, Partially Refunded). |
| Orders | Linked order ID. One payment usually equals one order, though multiple orders may appear if a checkout contained both physical and digital goods. |
| Customer | The customer's email address associated with the payment. |
| Payment method | The method used by the customer (e.g., Credit Card, Apple Pay, Klarna). |
| Gross | The original gross amount paid by the customer in their local currency. |
| Net | The final amount remaining after fees and costs, displayed in your settlement currency. |
| Risk score | An assessment of transaction risk (higher score = higher risk). Click the score to see data points like AVS (Address Verification), IP-to-Shipping match, 3D-Secure usage, and CVC checks. |
Settlement history
This list displays batches of processed payments. Typically, all transactions from a single calendar day are grouped into one clearing batch. Once cleared, funds move to "Settled" status. For more details on cycles, see Fund Splitting and Settlement Rules.
| Field | Description |
|---|---|
| Batch | The unique identification number for the clearing batch. |
| Date | The estimated completion date for the batch clearing. |
| Status | Either Clearing or Cleared. |
| Gross | Total transaction volume in the batch (USD). |
| Refund | Total amount refunded within this batch. |
| Fee | Payment processing and transaction fees. |
| Adjustments | Any manual or systemic corrections to the clearing total. |
| Net | The actual settleable amount after all adjustments and fees are deducted. |
Payouts
This log tracks transfers initiated from Genstore to your PayPal account.
| Field | Description |
|---|---|
| Creation date | When the payout was initiated to your PayPal account. |
| Type | The category of the payout. |
| Payout account | Your linked PayPal email address. |
| Payout amount | Total gross amount scheduled for transfer (USD). |
| Fees | The transfer fee associated with the payout (USD). |
| Transfer reference | Unique reference number for the payout. |
| Description | A brief note or reference for the payout. |
TIP
- Processing Time: Actual arrival of funds depends on PayPal’s processing cycles, which vary by country/region.
- Account Health: Ensure your PayPal account is verified and in good standing to avoid payout delays.
- Fee Transparency: There is a difference between the "Payout amount" and the final amount in your PayPal due to transfer fees; these are detailed in each payout record.
Disputes
If a customer files a chargeback or dispute with their bank regarding a dropshipping product, it will appear here. You can respond by uploading evidence such as proof of delivery, customer communication logs, or fulfillment records. For more guidance, see Chargebacks and Inquiries.