Digital products

Digital products refer to items that can be downloaded electronically by users, such as eBooks, software, audio files, videos, and design resources. These products do not require physical delivery and are widely used in education, creative design, software development, entertainment audio, and business resources. Selling digital products online can effectively expand sales channels, reduce operating costs, and offer flexible and efficient product delivery methods.

Add digital products

1. Log in to the Genstore admin and go to the Products page.
2. Click on the Add product button at the top-right corner, and select Digital products.
3. Upload the product file, with a maximum size of 5GB. Note: Only a single file can be uploaded at a time.
4. Set the product title and subtitle.
5. Choose an introduction image/video from the resource library or upload from your local system. Multiple images can be uploaded and the image order can be adjusted. The first image will be the main image.
6. Use the rich text editor to provide a detailed description of the product's purpose, specifications, etc., with support for inserting images, links, and tables.
7. Set the download restrictions (default is unlimited downloads).
8. Choose the sending type:
   • Auto-send: After the customer successfully pays, the system automatically sends a download link via email.
   • Manually send: The merchant manually reviews the order and sends the download link.

For additional settings, refer to the Add product page. Once completed, click Save to publish the product.

Filter digital products

You can filter digital products by product type.

• On the Products page, click the Filter icon.
• Under Product type, select Digital download products, then click Confirm.
• Click the product name to view its details.
• In the Digital file column, click the number to view uploaded files for each variant.

TIP

If the Digital file column is not visible, click the Manage columns icon in the top right corner of the table and check Digital file to display it.

Delete digital products

To delete one or more digital products:

1. Filter digital products using the steps above.
2. Select the checkbox next to the target product(s).
3. Click Bulk delete at the top of the page.
4. Confirm the deletion in the pop-up. This action is irreversible—please proceed with caution.

Configure digital product variants

In Genstore, digital products also support variant configurations. Each variant (SKU) can have its own price, inventory tracking, and associated digital file (e.g., downloadable content or video access).

The variant setup process is similar to physical products, with the following differences:

• After adding variants, each SKU requires an uploaded digital file, which customers can download or access after purchase.
• The system provides an Upload button for each row in the variant table to bind a file to the corresponding SKU.
• Fields such as shipping, weight, or country of origin are not available for digital products.

Operation steps

1. Log in to your Genstore admin and go to the Products page.
2. Click Add product in the top-right corner and select Digital product.
3. Set the product title, subtitle, images, and description.
4. In the Variants section, click Add options like size or color to add options such as “Format,” “Duration,” or “Resolution.”
5. The system will automatically generate a variant (SKU) table. For each variant, you can set:
   • Price
   • Whether to track inventory (if enabled, set inventory quantity)
   • Upload the corresponding digital file

Replace a digital file

To update a file already associated with a digital product (e.g., a course video, eBook, or resource pack):

1. Filter digital products from the Products list.
2. Click the desired digital product to open its detail page.
3. In the SKU table, locate the variant with the file you want to replace.
4. In the Digital file column, click the number to open the file menu.
5. Select Replace file, then upload the new version.

Delete a digital file

Steps:

1. On the Products page, filter by Digital product under product type.
2. In the Digital file column for the target product, click the number to view all files.
   • If the Digital file column is not visible, click Manage columns in the top right of the table and enable it.
3. In the pop-up window, click the Delete icon next to the file you want to remove.