Manual payment

Some customers prefer to complete their purchases using offline payment methods. By enabling manual payment options in your store, customers can place an order and pay later through an offline method. This gives more flexibility to those who do not want to use a credit card. You can offer different manual payment methods based on your store’s needs. This section covers common manual payment options.

TIP

• Manual payments do not incur third-party transaction fees.
• It’s recommended to confirm payment with customers promptly to ensure smooth order processing.

Cash on delivery (COD)

Cash on delivery allows customers to pay when they receive their order. This option is ideal for customers who prefer not to pay online.

• Best for: Local deliveries or e-commerce stores serving customers without credit cards or those hesitant to use online payments.
• Advantages: Customers can inspect the product before payment, reducing the risk of disputes.
• Disadvantages: Higher risk of order refusal or non-payment, especially for large transactions.

Money order

A money order is a payment document issued by a bank or financial institution. The recipient can use it to collect funds from the designated payer. It is often used for large transactions.

• Best for: Cross-city or international transactions, especially in regions with limited electronic payment options.
• Advantages: High security, clear payment documentation, and suitable for large payments.
• Disadvantages: Longer processing time, possible service fees, and less flexibility.

Bank transfer

A bank transfer is a direct funds transfer between bank accounts, either online or offline. It is commonly used for high-value transactions.

• Best for: Business-to-business (B2B) transactions and large individual purchases, such as bill payments or expensive items.
• Advantages: Secure and reliable, making it ideal for large payments.
• Disadvantages: Requires accurate banking details to avoid delays or failed transactions, and processing time may be longer.

TIP

• When customers place an order using manual payment, no third-party transaction fees apply.
• Always confirm payment with the customer before processing the order.

Enable manual payments

You can easily set up manual payment methods in your store’s admin panel. Follow these steps:

1. Log in to your Genstore admin account and go to Settings -> Payments.
2. Under Manual payment, click Add manual payment method.
3. In the pop-up window:
   • Select a manual payment type: Cash on delivery or Manual payment.
   • Enter the payment method name.
   • Set the payment instructions displayed at checkout, including details such as:
     • Money order: Provide remittance requirements and detailed bank information.
     • Cash on delivery: Provide a contact number and delivery details.
     • Bank transfer: Provide the necessary banking details for the transaction.
   • Set the thank you page message.
4. Click Save to complete the setup.

Customer experience

Once you enable manual payment options, customers will see them at checkout:

1. On the checkout page, customers select the manual payment option and view the payment instructions you provided.
2. After selecting a payment method, they click Submit order to complete the purchase.

Disable manual payments

If you no longer want to offer a manual payment option, you can disable it in the admin panel:

1. Log in to your Genstore admin account and go to Settings -> Payments.
2. Under Manual payment methods, find the payment method you want to disable.
3. Click Manage, then select Remove in the lower-left corner of the pop-up window.