FAQs

Q1. What languages does the Genstore AI Agent support?

A: The AI Agent can respond in multiple languages supported by our large language models (LLMs). To ensure optimal performance, we recommend the following:

• Write your knowledge base and policy content in English (US or UK) whenever possible, as the AI understands and responds to English more accurately;
• You may configure multilingual content if you want the AI Agent to support customers in other languages;
• For uploaded knowledge base documents, we recommend using English versions for the best results.

Q2. Can I use the Genstore AI Agent across multiple stores?

A: Yes. Each Genstore store can enable its own AI Agent. The AI is trained independently on each store's product and policy data and will not affect other stores or share data between them.

Q3. Can the AI Agent read images, videos, or embedded media?

A: Not currently. The AI Agent can only process text-based content and does not recognize or interpret images, videos, or embedded media.

We recommend:

• Ensure all critical information is presented in text format when uploading PDFs or writing help center articles;
• Avoid using images alone to convey important policies or instructions;
• The AI Agent also cannot process non-text content sent by customers, such as images or attachments in emails or chat messages.