Freeze/Unfreeze customers

When managing customers, you may need to freeze certain accounts due to fraudulent behavior or suspicious activity. Genstore provides tools for freezing and unfreezing customer accounts.

Freeze a customer

Only activated accounts can be frozen. The freeze option is not available for inactive accounts.

Frozen customers will no longer be able to log in to your store. Please proceed with caution.

To freeze a customer:

1. Log in to your Genstore admin.
2. Go to the Customers section and open the customer detail page.
3. Click More actions and select Freeze account.
4. Confirm the action in the pop-up by clicking Freeze account.

Once successful, the customer status will change to Freeze.

TIP

Freezing only affects the current account. Customers can still register a new account using a different email address.

Unfreeze a customer

To unfreeze a customer, you can resend an account activation invitation:

1. Log in to your Genstore admin.
2. Go to the Customers section and open the customer detail page.
3. Click Send invitation.

Once the customer receives the email and completes password setup via the activation link, the account will be reactivated and login access will be restored.