Product reviews

Product reviews is a built-in customer feedback tool in Genstore. No installation is required—you can access it directly from the admin menu to manage all review-related settings. This feature helps you collect, display, and manage authentic product reviews, building trust and boosting conversions and repeat purchases.

For new customers, real reviews serve as social proof, significantly influencing purchase decisions.

• Supports image and text reviews to showcase real use cases
• Merchant review moderation for controlled display
• Flexible permissions for who can comment or reply

Use cases

• Promoting bestsellers: Build a "trust wall" with positive reviews and user-submitted photos to drive purchases.
• User-generated content: Let customers participate by leaving comments and engaging with others.
• Localized trust-building: Show reviews in local languages to enhance trust with international shoppers.

Review settings

1. Go to Apps -> Reviews in the Genstore admin.
2. Click Settings to configure the following:

Review display settings

• Auto-publish reviews
  • Off (default): All reviews require manual approval by the merchant.
  • On: New reviews are published automatically without moderation. Applies only to future reviews.
• Customer name display
  • Full name: Display the full customer name
  • Privacy mode: Display partial names
• Permissions to comment or reply
  • No restrictions: Anyone can leave or reply to reviews.
  • Login required: Only registered users can participate.
  • Login and purchase required: Only logged-in customers who purchased the product can leave reviews or replies.

Import reviews

You can import reviews using one of the following methods:

1. Go to Apps -> Reviews in the Genstore admin.
2. Click Import, then choose one of these options:
   • Import from supported apps (e.g., Shopify, Loox, Judge.me)
     • Select the platform, download the provided CSV template, complete it, and upload.
   • Import from supported platforms (currently Amazon)
     • Use THE browser extension Amazon Reviews Exporter to integrate and import reviews from Amazon.
   • Upload a CSV file
     • Download the template, fill in your review data, and upload the file.
3. After uploading, go to your personal account, click ... -> Task center to view import status:
   • Success: Reviews are added to the system.
   • Failure: Download the error report, fix the issues, and reupload.

Enable review display (theme setup)

To display reviews on your storefront, you must add the Product reviews section in your theme editor:

1. Go to Online Store -> Themes, and click the Design button next to your active theme.
2. In the product page template area, click Add section, switch to the Apps tab, and choose Product reviews.
3. Configure display settings, including total number of reviews, star ratings, and review summary style.
4. Save the changes. Reviews will now appear on your product detail pages.

FAQs

Q1: Do I need to install the product review app?
A: No. The Reviews feature is built-in and accessible from the admin menu.

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Q2: Do I need to manually add the review module in the theme?
A: Yes. You need to manually add the Product reviews section to your product page template for reviews to appear on the storefront.

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Q3: Do I need to add the review section for each product?
A: No. If all products use the same template, one setup is enough. If you want different review styles for different templates, you’ll need to configure each template separately.