Split, merge, and multi-warehouse shipping

Genstore provides flexible parcel handling features to help you manage complex warehouse and delivery requirements.

1. Split shipments

This is applicable when a single order contains multiple products that need to be shipped in separate packages.

• Operation: Go to the order details from the Pending shipments page and select the specific products and quantities you wish to ship in this batch.
• Result: Each split package will have its own independent logistics information and shipping costs, allowing you to set different shipping methods for each.

2. Merge shipments

Combine multiple orders from the same customer and address into a single package to save on shipping costs.

• Operation: When the system identifies eligible orders, a Merge order prompt will appear at the top of the page.
• Requirements: The recipient, shipping address, and sales channel must be exactly the same.
• Reversal: If a merge is performed by mistake, you can click ... > Cancel merge order in the Pending shipments list.

3. Multi-warehouse shipping (Multi-location fulfillment)

When inventory is distributed across different warehouses, the system uses intelligent routing logic to handle the fulfillment.

• Automatic splitting: The system automatically recommends a shipping origin based on where the items are stocked. If an order contains items from different warehouses, it will automatically be split into multiple packages.
• Manual modification: You can manually modify the system-recommended shipping warehouse within the fulfillment details if necessary.

FAQs

Q1. What is the priority between splitting and merging?

A: Splitting and merging are mutually exclusive operations; you can only perform one of these actions on a single order.

Q2. How does merging affect shipping costs?

A: Merged packages will have their total shipping cost recalculated as a single unit. You will need to re-confirm your preferred logistics method.

Q3. Are there restrictions for dropshipping?

A: Genstore Dropshipping orders currently do not support split shipments or merging with other orders, as these are fulfilled directly by third-party suppliers.