Manage subscription and deactivate store

As the store owner, you can manage your subscription status based on your business needs. Genstore offers two ways to stop billing: Cancel plan (retain access until expiry) and Deactivate store (immediately stop access).

Before deactivating your store or canceling your subscription, please make sure to read and understand the Terms of Service to ensure you're aware of the impact.

Cancel plan (maintain access until expiry)

If you don't want to renew after the current billing cycle ends but still need to operate your store until the expiration date, you can choose to cancel your plan.

TIP

After canceling your plan, your store will remain active, and you can continue to access the merchant admin and process orders until the end of the current plan period. After expiration, the store will automatically enter an inactive state.

Steps

1. Log in to the Genstore admin.
2. Go to Settings -> Plan and credits.
3. In the Subscriptions section, click Cancel plan.
4. In the popup, select a reason for cancellation, and optionally provide additional comments.
5. Click Continue to confirm the cancellation.

Cancel plan and deactivate store

If you're sure you no longer need the store and want to stop services immediately, you can choose to deactivate your store.

TIP

Deactivating your store will immediately cancel your plan, and you will lose access to the merchant admin. To reactivate the store later, you’ll need to re-subscribe to a plan.

Steps to deactivate your store

1. Log in to the Genstore admin.
2. Go to Settings -> Plan and credits.
3. In the Subscriptions section, click Deactivate store.
4. In the popup, select a reason for closing, and optionally provide additional comments.
5. Click Continue to confirm the deactivation.

After the store is deactivated, you can still access and download past invoices. Your store data—including sales, product, and customer information—will be retained for two years, allowing you to reactivate your store at any time.

Comparison

Feature	Cancel plan	Cancel plan and deactivate store
Stop billing immediately	Yes (no further charges in next cycle)	Yes (stop billing immediately)
Store access	Retained until plan expires	Immediately invalid
Storefront display	Service will remain active until plan expires	Immediately shows "Store Closed"
Applicable scenario	Planning to stop operations but need to complete remaining business	Definitely no longer operating, need to close immediately

Reactivate your store

If you decide to reopen your store, you can log in at any time and choose a plan to reactivate.

Steps to reactivate

1. Log in to the Genstore admin and select your deactivated or expired store.
2. Click Continue plan or Change plan.
3. Complete the payment to reactivate your store.

Store closure notes (only for "Deactivate store" scenario)

WARNING

The following restrictions mainly apply to the status after executing the "Deactivate store" operation.

Account and access

Item	Description
Store admin	The store will be marked as "Inactive" and the store admin will no longer be accessible
Linked account	Your account remains active and can be used to reactivate the store
Data retention	Store data will be retained for 2 years; data will be automatically deleted after that period
Storefront view	Visitors will see a "Store Closed" message; recommend linking to new store or contact info
Domain handling	Both the default and custom genmystore.com domains cannot be reused. For third-party domains, please remove bindings in advance. Path: Genstore admin -> Settings -> Domains

TIP

Unique domain rule

When creating a store, the system assigns a default xxx.genmystore.com domain. You can customize it once in Genstore admin. However, whether it’s the default or a modified version, once the store is closed, the domain can no longer be used again.

Example:
If you close a store named Very Good Things with the URL
very-good-things.genmystore.com, you can still reuse the brand name when creating a new store, but you won’t be able to use the same domain.

Payments and billing

For Genstore Payments users

Item	Restriction
New payments	Customers can no longer initiate payments after the store is closed
Payouts	Pending settlement funds will be processed as usual and deposited into the merchant's bank account according to the payment settings configured prior to store closure
Refunds	Refunds and manual captures cannot be processed from the admin
Chargebacks	Merchants cannot dispute chargebacks—all disputes will be automatically accepted

For third-party payment users

Item	Restriction
New payments	Payments cannot be initiated once the store is closed
Refunds & disputes	Cannot be handled via Genstore—must be processed directly through the third-party payment provider

For manual payment users

Item	Restriction
New orders	Manual payment methods will be disabled after closure
Post-sale	Refund and return flows cannot be performed (same as order restrictions)

Orders and fulfillment

Status	Restriction
Incomplete orders	Cannot proceed with payment, fulfillment, export, etc.
After-sales flows	Refund, return, and exchange processes will be disabled
Purchased labels only	Strongly recommend shipping or voiding labels in time to avoid waste
Shipped orders	Tracking updates continue, but after-sales support will no longer be available

Marketing and sales channels

Item	Status
Email campaigns	All email tasks that have not yet entered the sending queue will be paused and converted to drafts. Emails that are already in the sending process will be sent as scheduled and billed accordingly.
Automation flows	All flows will be paused
Scheduled posts	All scheduled social posts will be cancelled and saved as drafts
Popups	All active popup campaigns will be taken offline
SEO functions	All SEO scans, analysis, and robots.txt rules will be disabled
Channel sync	All sales channel authorizations will be disconnected; product sync will stop

Export important assets

Item	Restriction
Gift cards	Please export gift card data before closing the store. Path: Store -> Products -> Gift cards -> Export gift cards
Themes	You can export theme files for use in another store. After closure, you cannot edit or access theme code. Path: Store -> Online Store -> Themes, click ... -> Download theme file