Delete customer personal data
Customer privacy and data protection are essential pillars of e-commerce. Merchants must comply with privacy and data protection laws and regulations applicable to both the business's and customers' locations. When a customer requests to delete their personal data from your store, you can use this feature to fulfill that request.
WARNING
The content in this section regarding customer personal data privacy and deletion is for reference only and does not constitute legal advice. For further details on relevant laws and regulations, it is recommended to consult a legal advisor to ensure compliance with the legal requirements of your business and sales locations.
Important notes for deleting customer personal data
Deleting customer personal data is an irreversible process. When handling a customer’s deletion request, please pay attention to the following key points:
Data to be deleted
The personal data to be deleted includes, but is not limited to:
- Customer name
- Email address
- Phone number
- Residential address
- Login account information
Data that will be retained
To maintain transaction record integrity, transaction-related data (such as order history, discounts, and gift cards) associated with the customer will not be deleted.
Deletion process
- Submit a deletion request: Once the customer’s deletion request is received, the system will initiate the deletion process.
- Buffer period: A 10-day buffer period is in place during which the deletion request can be revoked.
- Data deletion is irreversible: Once personal data is deleted, it cannot be restored.
TIP
To avoid impacting recent transactions, if the customer has made transactions in the past 180 days, the deletion of their personal data will be automatically delayed by 180 days. This safety period is designed to prevent potential payment disputes. If you need to adjust the deletion date, please contact Genstore customer support for assistance.