Support skills

Support skills help you solve common problems during platform usage. Whether you're looking for a function entry, understanding business rules, or troubleshooting backend exceptions, you can ask directly in the conversation.

Use cases

• Want to quickly find the backend entry for a certain function
• Unclear about the meaning of a rule, field, or configuration item
• Encountered abnormal results and want to do a round of self-check and confirmation first

How to use

• Simply enter natural language commands, for example:
  • "How to create a draft order"
  • "Can discounts and coupons be stacked?"
  • "Why isn't the price change showing on the front end?"

Common service scenarios

Function activation and configuration

• Return specific menu paths
• Explain key parameters that need to be filled
• Help you determine what settings should be completed first for the next step

Rule and logic interpretation

• Explain common rules such as discounts, payments, logistics, and order status
• Explain system processing logic in more direct language
• Help you distinguish differences between different functions

Problem troubleshooting and confirmation

• Provide troubleshooting sequence based on the phenomenon you described
• Remind you to check common causes, such as status not taking effect, tasks not completed, configurations not saved, etc.
• If the issue involves multiple modules, you can continue to confirm step by step

Output results

Support skills typically output one or more of the following results:

• Specific operation paths
• Step-by-step operation instructions
• Rule explanations or difference explanations
• Troubleshooting checklists

Daily question examples

• "I want to batch modify the inventory of these 50 products, how should I operate?"
• "What types of order status are there? What stages do they correspond to?"
• "How to configure shipping costs for a specific market?"