Order routing

Order routing rules determine the shipping location for the products in each customer order. You can add, edit, delete, and rearrange these rules to prioritize shipping locations. Additionally, you can configure routing options based on common preferences, such as always shipping from the closest location to the delivery address or prioritizing the nearest warehouse.

Add order routing rules

1. In the Genstore merchant admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click Configure rule.
3. Select the rule you want to add.
4. If you want to add multiple rules, repeat steps 2 and 3. The rules will run in order of priority from top to bottom. You can drag the Drag icon next to each rule to adjust its priority.
5. Click Save.

Manage order routing rules

Edit shipping location priority

When multiple shipping locations are configured, you can choose to prioritize the shipping locations by distance or to manually configure the priority.

1. In the Genstore merchant admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click Configure rule.
3. Choose the Shipping point order rules, click to choose prioritize by distance or to manually configure.
4. To manually configure the shipping location, click the edit icon, then you can adjust the priority by dragging the location up or down. If only one shipping location is configured, you need to first add another location in location management, then adjust the priority.
5. Click Save.

Delete order routing rules

1. In the Genstore merchant admin, go to Settings -> Shipping and delivery.
2. In the Order routing section, click the Trash icon next to the rule you want to delete.
3. Click Save.

Common order routing configurations

Here are some recommended order routing configurations that you can set based on your needs:

1. Try to avoid splitting the shipping All items in the same order should ship from the same location to avoid splitting the order. Order splitting should only be considered when products cannot be delivered from a single shipping location.
2. Shipping point order rules The shipping location should be selected based on distance or manually set priority order. We recommend organizing priorities to ensure smooth fulfillment and timely logistics.
3. The same-market principle Prioritize fulfillment locations in the same market as the delivery address to reduce cross-market shipping costs and improve delivery efficiency.
4. Principle of adequate inventory Prioritize locations with sufficient stock. If a location cannot fulfill the order, select another location with enough inventory to ensure timely order delivery.