Manage orders

Orders are purchase requests created and submitted by customers on a merchant's store. They include customer information, purchased products, payment status, shipping details, and more.

In the Genstore merchant backend, you can manage all orders through the Orders page. From here, you can view, edit, process, print, and export orders, create draft orders, collect payments, and track abandoned carts. If customers need after-sales service, you can also offer return, refund, and exchange services.

Search and view orders

Log in to the Genstore merchant admin and click Orders in the left navigation bar to access the Order list. By default, the Order list displays all orders, sorted by creation time in descending order (with the most recent orders appearing first). In the order list area, you can:

• Click on the Order ID to go to the Order details page and view detailed information.
• Click on Create time to sort orders by date in ascending or descending order.
• Click on Product to view detailed product information (including product image, name, unit price, and quantity).

In the function area above the Order list, you can:

• Click + to customize the order list view to match your business needs.
• Click on the Search button to search orders by order number, product name, or customer name.
• Click on Edit header to adjust the display content and order of the table header based on your needs.
• Click on Filter to sort orders by date, channel, payment status, shipping method, shipment status, product type, tags, and more.
• Click the Sort button to arrange orders by Create time (ascending) or Create time (descending).

Edit order details

Click on the Order ID to open the Order details page, where you can edit the following:

• Notes: Click the Edit button to add notes. After editing, click Save to apply changes.
• Tags: Click to add or select existing tags. Click + to save the tag, and it will take effect immediately. To delete a tag, click the x in the upper-right corner of the tag.
• Contact info: Click the Edit button to change the contact information. After editing, click Save to update the contact details.
• Shipping address: Click the Edit button to modify the shipping address. After editing, click Save to apply the changes.
• Billing address: Click the Edit button to modify the billing address. After editing, click Save to apply the changes.

Manage orders

In the Order list, you can select orders by checking the box next to the order. Here are the options you have for managing orders:

• Unpaid status: Select the target order and click Mark as paid to manually update the payment status to Paid, indicating that the order has been completed and paid for.
• Authorized status: Select the target order and click Capture payment to transfer the authorized payment amount into your account.
• Unshipped status: Select the target order and click Mark as shipped to manually update the payment status to Shipped, indicating that the order has been shipped. For more details, refer to Manual shipping.
• Cancel order: Select the target order and click Cancel order to manually cancel it. You can also click the order number to go to the order details page and cancel the order there. For more information about canceling orders, refer to Cancel orders.

Print orders

You can print orders from either the Order list or the Order details page:

• Order list: Check the box next to the order, select it, and click Print order. The print page will pop up, and you can click Print to print the order details. On the print preview page, verify the information, and click Print.
• Order details: Click More in the top right corner, then click Print order. The print page will pop up, and you can click Print to print the order details. In the print preview, confirm the information and click Print.