Draft order

A draft order is an order that the customer has not yet completed. It includes products the customer has selected, but it hasn’t entered the checkout or payment stages yet. You can view, modify, or delete draft orders from the backend to provide better service.

A draft order may include the following: one or more products (such as physical products, virtual products, or custom products), manually added discounts (like product discounts or order discounts), shipping information, tax information, customer details, tags, market data, and order notes.

You can create a draft order for a customer and send them a link to the checkout page. The customer can complete the payment through this link, or they can pay offline, and you can manually convert the draft order to a paid official order. Here's how:

1. Log in to the Genstore merchant admin backend and click Orders -> Draft orders.
2. Click Create order at the top right of the page to go to the Draft orders page.

Add products

1. On the Draft orders page, click Add product.
2. In the pop-up Select products dialog, check the products you want, set the quantity, and click Save. Note: Please verify the quantities of the products you add. If a product's stock is zero and it doesn't allow overselling, customers will receive an out-of-stock message when attempting to complete the purchase.
3. After successfully adding products, you can remove them using the Delete button.

Add custom products

Custom products are personalized items you add based on specific needs.

1. On the Draft orders page, click Add custom product.
2. In the pop-up Add custom product dialog, you can enter the product name, price, quantity, whether tax is required, whether it is a physical item, and weight. Note: Please verify the quantities of custom products. If a product’s stock is zero and it doesn't allow overselling, customers will see an out-of-stock message when attempting to complete the purchase.
3. After adding the custom product, you can remove it using the Delete button.

Add discounts

Product discount

A product discount applies to a specific product and can either be a fixed amount or a fixed percentage off the price of a single item.

• On the Draft orders page, click Add discount next to the product price.
• In the pop-up, select the Discount type (Amount or Percent), enter the discount amount or percentage, and provide a discount reason. The discount is applied to each individual product, and if you have multiple units of the same product, the discount is automatically calculated based on the quantity. Example: If you add product A (price $10.00 USD, quantity 2) and apply a $2.00 USD discount per product, the total discount for this product will be $4.00 USD.
• Click Save to apply the discount. You will see the discount amount below the product price after saving.

Order discount

An order discount applies to the entire order and can be either a fixed amount or a percentage off the total order price.

• On the Draft orders page, click Order discount in the summary section.
• In the pop-up, select the Discount type (Amount or Percent), enter the discount amount or percentage, and provide a discount reason.
• Click Save.

Add customer information

On the Draft orders page, click the edit icon next to Customer:

• If the customer already exists in the system: search by their name or select from the dropdown menu.
• To add a new customer: click Create new customer, enter their details, and click Save customer.
• After adding the customer, you can view or edit their name, contact details, shipping address, and billing address.

Add shipping rate

If the order requires shipping, you can choose from preset shipping fee, create a custom fee, or select local delivery or store pickup. Note: You must add customer information before adding shipping fees.

On the Draft orders page, click Shipping fee in the Summary section:

• Select existing shipping plans: Choose a shipping plan that meets the criteria. For local shipping, select Pickup in store, then choose a location.
• Custom shipping fee: Select Custom, then enter the name and amount for the fee.

Add tax

• On the Draft orders page, click Tax in the Summary section. In the pop-up, confirm whether to apply tax.

Add notes and tags

• On the Draft orders page, click the edit icon next to Note to add notes to the order. The note can be up to 100 characters long.
• On the Draft orders page, you can add tags in the Tags field. Separate multiple tags with commas, and each tag can be up to 20 characters long.

Change product market

The default market for a draft order is the store's primary market. To change the pricing for a specific market, you need to activate that market and its local currency. Be sure to understand the impact of price changes before modifying the pricing. Here's how:

• Click the edit icon next to Market.
• Select a market and apply its pricing to the draft order.
• Click Confirm to apply the new market and pricing.

Save and send draft order

1. Click Save to create the draft order and save it for later updates.
2. Send the checkout link to the customer. They can complete the payment through the link.
3. If offline payment is selected, manually mark the draft order as paid once the payment is completed.

Delete draft order

You can delete both Incomplete and Completed draft orders:

1. In the Genstore admin backend, click Orders -> Draft orders.
2. Select the draft orders to delete.
3. Click Delete order.

Deleting a completed draft order will not remove the order created through the draft.