Manage balance
The balance page gives users a comprehensive view of their account funds and management tools, making it easier to monitor financial activity in real-time and resolve any issues. This page includes:
- Viewing and tracking your account balance
- Interpreting key metrics and data points on the balance dashboard
- Managing adjustments and resolving discrepancies effectively
How to access
Log in to the Genstore admin backend, then click Finance -> Balance in the left navigation bar. On this page, you'll see your total account funds and detailed settlement history.
Gross
At the top of the page, you'll find an overview of your total balance and its components. Gross is the sum of all available funds (settling, settled, and reserve), which can be used for refunds and withdrawals.
- In progress: Funds that have been paid but haven’t been fully settled by the card organization or payment method yet.
- Settled balance: Funds that have been successfully processed and are available for withdrawal. The settled amount may change due to refunds, additional deposits, chargebacks, or other reasons.
- Reserve: A portion of settled funds is held in the reserve account to cover possible refunds, chargebacks, or other fees, ensuring both buyers and sellers are protected. These funds belong to the merchant but are held in reserve until the order is completed. The Reserve threshold is the minimum amount required in the reserve. Funds are only released when the balance exceeds the threshold.
Settlement history
At the bottom of the page, you'll see a detailed list of all settlement orders, helping you track your funds' activity.
| Field name | Description |
|---|---|
| Batch | The internal batch number for the settlement order |
| Date | The date the settlement took place |
| Status | The current status of the settlement order |
| Gross | The total amount to be credited after the payment order is settled |
| Refund | The amount to be deducted for refunds during the settlement period |
| Chargeback | The amount to be deducted for chargebacks during the settlement period |
| Fee | Fees associated with processing payment transactions |
| Adjustments | Adjustments made to resolve discrepancies in the settlement funds |
| Reserve | Deposit amounts that are added or released due to reserve requirements |
| Net | The actual available balance after income and adjustments are applied |
Filter function
The balance details page includes a filter feature to help you quickly sort settlement records by date and status. To use the filter:
- Filter by date range.
- Filter by status, e.g., Authorized, Captured.
Click Clear to remove all filters and show the full list of records.