Manage shipped orders

On the Shipped page in Genstore, you can view all orders that have been successfully shipped. This page provides detailed order information and shipping status updates, helping you track shipments and manage post-shipping operations. This guide will walk you through the features of the Shipped page.

Page overview

The Shipped page displays a list of all completed shipments. Each order includes the following details:

• Order ID – A unique identifier for each order.
• Order time – The date and time the customer placed the order.
• Product information – The names and quantities of the items in the order.
• Customer name – The name of the customer who placed the order.
• Order channel – The platform or channel where the order was placed.
• Package information – The package’s weight, dimensions, and other relevant shipping details.
• Sender address – The merchant’s shipping address.
• Recipient address – The customer’s delivery address.
• Shipping – The selected carrier and shipping method.
• Status – The current shipping status of the order.
• Actions – Action buttons that allow you to manage shipment-related tasks.

Order list

On the Shipped page, you can click an Order ID to open the Order details page and access more detailed information about that order.

View product details

Click Product details to see a breakdown of the order’s items, including product names, quantities, and unit prices.

View tracking information

Click Shipping to access the order’s tracking number, shipping carrier, recipient address, package details, and tracking history.

The package details include:

• Shipping information – Such as the shipping date and shipping method.
• Product details – The list of products included in the shipment.

The Tracking history allows you to monitor the real-time status of the package.

Possible tracking statuses:

• Unknown – The shipping status is unclear, possibly due to delayed updates.
• Awaiting pickup – The package is ready but has not yet been collected by the carrier.
• In transit – The package is on its way to the customer.
• Delivered – The package has been successfully received by the customer.
• Issue detected – The shipment has encountered a problem (e.g., delay or lost package) and requires attention.

Action buttons

Print label

If the order was fulfilled using Genstore’s integrated shipping service (by purchasing a shipping label through an authorized carrier), you can click Print shipping label to print the shipping label and attach it to the package. The Print shipping label button is only available for orders shipped via Genstore’s logistics service.

Print packing list

If the order was shipped using Genstore’s integrated shipping service, you can click Print packing list to generate a packing slip. This helps warehouse staff verify the contents of the package before shipping. The **Print packing list ** button is only available for orders fulfilled through Genstore’s shipping service.

Print pick list

Regardless of whether you are using self-fulfillment or Genstore’s integrated shipping, you can click Print pick list to generate a pick list. This helps warehouse staff efficiently pick the correct items for the order.

Shipping methods

• Self-fulfillment – You manage the shipping process manually and need to upload tracking numbers yourself.
• Genstore’s integrated shipping – The platform provides a shipping service through an authorized carrier. You must purchase a shipping label, and a tracking number will be generated automatically.

FAQs

1. Why don’t I see the print shipping label button?

If your order was shipped using self-fulfillment, the Print shipping label option will not be available. You will need to manually enter and upload tracking information. If your order is still in the process of purchasing a shipping label but the shipping status has already been updated, you may need to wait until the label purchase is completed before the Print shipping label button becomes available.

2. Can I edit shipping details after an order has been shipped?

No, shipping details cannot be modified after an order has been marked as shipped. Be sure to verify all information before finalizing the shipment.

3. How do I track a package’s shipping status?

On the Shipped page, click Tracking information to view the order’s tracking number, carrier details, and real-time shipment status.

4. What should I do if an order is marked as "issue detected"?

If the order status shows Issue detected, it means there is a problem with the shipment, such as a delay or a lost package. You should contact the shipping provider’s customer support to resolve the issue.